Support

If you’ve forgotten your password or want to reset it, you can get a password reset link sent to your registered email address by following these steps:

Click the “Login” button in the top right corner of our homepage.
Click on “Forgot your password?” on the screen that appears.
Enter your registered email address in the pop-up window and click the “Reset Password” button.
You’ll receive a password reset email in your inbox within a few minutes.
Click the link in the email to reset your password.

If you signed up using Metamask, Phantom Wallet, or WalletConnect, you can change your password through these accounts.

We offer various convenient methods for creating an account. You can join our site using any of these methods:

Standard Registration Form: If you prefer the classic method, you can easily create an account by filling out the registration form with your name, email address, and other required information. After creating your account, simply click the verification link sent to you to validate your account.

Phantom Wallet: You can quickly and securely create an account using Phantom Wallet. Simply connect your wallet for easy access to your account.

MetaMask: You can also create an account with your MetaMask wallet. Register quickly using your digital identity through MetaMask.

WalletConnect: You can create an account by connecting various wallets through WalletConnect. This method provides a practical connection compatible with different wallets.

According to our terms and conditions, each user can only have one account.

If you are unable to create a new account, it most likely means that you have already registered in the past. Multiple accounts are not allowed on our site.

To check if you already have an account, please try to log in instead of signing up: 1. Connect any wallet you might have used before (for example Phantom, MetaMask, or any wallet compatible with WalletConnect). 2. Try logging in with the email addresses you may have used during registration and, if needed, use the “Forgot password” option.

If you can’t find the activation email in your inbox, please check your spam or junk folders. If you still don’t see the email in these folders, you can contact our support team at support@spino.com. We’ll get back to you as soon as possible.

Under our terms and conditions, accounts are for personal use only.

Using someone else’s account or creating an account for another person is strictly prohibited.

You can see your username on the screen that appears when you click the profile icon in the top right. You can either create a username as suggested by the system or enter your own preference. Username changes are limited to 10 times per day.

If you don’t remember which email address you used when registering, please follow these steps:

1. Try logging in using any wallets you might have previously connected (for example Phantom, MetaMask, or any wallet compatible with WalletConnect).
2. Try the email addresses you own on the login screen and use the “Forgot password” option to see which one is linked to an existing account.

Yes, you can update certain personal information that you entered during registration.

From the ‘My Profile’ section:
You can choose your avatar and username. You can create your username as suggested by the system or enter your own preference. You can select any image from the avatar list.

Username changes are limited to 10 times per day.

If you registered through Metamask, WalletConnect, or Phantom Wallet, you can update your name, phone number, and address information.

Note: Usernames are visible across the site, please keep this in mind when making your selection.

Due to our licensing agreements and to complete your account verification, we may request certain documents from you. The main reason for account verification is to ensure that your transactions reach the correct person and account. If document verification is required for your account, you will be notified via email. Please note that this procedure may be applied to all our users.

When uploading photos of your documents, make sure the edges and corners are visible and they are in their original colors. The documents you submit must be in non-editable formats such as PDF, JPEG, or PNG. Document formats like Excel or Word are not accepted.

Also, we recommend ensuring that the documents you upload are legible and match the information in your account.

Your documents will be reviewed as soon as possible and you will be notified when the checks are complete.

If you want to take a break, you can use the option to disable your account for a specific period. This action takes effect immediately and is irreversible for the selected duration; even if you change your mind during the period, the deactivation remains in effect. To disable your account, simply contact our customer support team by sending an email indicating your preferred duration and personal information.

You can easily deposit using various currencies like BTC, ETH, USDC, USDT, SOL, BNB on our site.

To view current methods and limits, log in and click the balance icon in the top right corner of the homepage.

Go to the Balances tab in the menu that opens and then select “Deposit”.

In this section, you can view all your wallets’ current deposit addresses and deposit limits, and make your deposit quickly and securely by copying the address or using the QR code.

Many different crypto wallets like Binance, Trust Wallet, MetaMask are available on our site. There’s no requirement to use a specific wallet. You can use your preferred wallet as long as it supports transactions with supported currencies like BTC, ETH, USDC, USDT, SOL, BNB.

There are no fees charged by our site for deposit transactions.

Your deposit transactions are completed within seconds and the amount is transferred to your Spino account.

To make a deposit, click the balance icon in the top right corner of the homepage or Wallet from the bottom menu after logging in.

From the menu that opens, first select ‘Deposit’ and then choose your preferred currency from the Balances section.

In this section, you can view all your wallets’ current deposit addresses and make your deposit quickly and securely by copying the address or using the QR code.

To ensure your deposit is successful, make sure the network, deposit wallet, and amount are correct.

No, according to our site rules, you can only deposit using wallets that belong to you.

Unfortunately, it’s not possible to cancel a confirmed deposit to our site. At this stage, you can play games with your deposit amount (if you place bets, your odds must be at least 1.50) and then use the Withdrawal menu to withdraw. If you used a bonus with your deposits, you can make a withdrawal after completing the bonus wagering requirements.

You can easily withdraw using various currencies like BTC, ETH, USDC, USDT, SOL, BNB on our site.

To view withdrawal methods and limits, log in and click the balance icon in the top right corner or Wallet from the bottom menu.

Go to the Balances tab in the menu that opens and then select ‘Withdraw’.

In this section, you can view all your wallets’ current balances and current limits, and determine the amount you want to withdraw in USD or crypto.

Many different crypto wallets such as Binance, Trust Wallet, MetaMask are available on our site. There is no obligation to use a specific wallet. As long as you can use supported currencies such as BTC, ETH, USDC, USDT, SOL, BNB, you can withdraw money using your preferred wallet.

Withdrawals from our site are processed instantly to your account after withdrawal approval.

To make a withdrawal, click the balance icon in the top right corner after logging in.

Go to the Balances tab in the menu that opens and then select ‘Withdraw’.

In this section, you can view all your wallets’ current balances and current limits, and determine the amount you want to withdraw in USD or crypto.

Many different crypto wallets like Binance, Trust Wallet, MetaMask are available on our site. There’s no requirement to use a specific wallet. You can use your preferred wallet as long as it supports transactions with supported currencies like BTC, ETH, USDC, USDT, SOL, BNB.

You can easily withdraw to many wallets through our site.

To make a withdrawal, click the balance icon in the top right corner or Wallet from the bottom menu after logging in.

From the menu that opens, first select ‘Withdraw’ and then choose your preferred currency from the Balances section.

In this section, you can view all your wallets’ current balances and current limits, and determine the amount you want to withdraw in USD or crypto.

Many different crypto wallets such as Binance, Trust Wallet, MetaMask are available on our site. There is no obligation to use a specific wallet. As long as you can use supported currencies such as BTC, ETH, USDC, USDT, SOL, BNB, you can withdraw money using your preferred wallet.

Your withdrawal request may have been rejected for various reasons such as incomplete account verification, issues with your payment method, or exceeding withdrawal limits. For more information and support, you can contact our customer support team at support@spino.com.

There are no fees charged by our site for withdrawals, but there may be network fees set by the network. You can view this information in the ‘Network Fees’ section on the withdrawal screen.

No, according to our site rules, you can only make withdrawals to wallets that belong to you.

If your withdrawal request hasn’t been approved yet:

Click on your balance in the top right of the homepage
Click on ‘Withdraw’
If your withdrawal is pending approval, you’ll see a notification about your pending transactions at the top of the window, click on this area.
In the window that opens, select the withdrawal request you want to cancel and click the ‘Cancel Selection’ button.

When you click ‘Cancel withdrawal’, your withdrawal request will be cancelled and the amount will be returned to your gaming balance.

Our site does not offer demo bonuses. However, we offer a special 20% cashback opportunity up to 2000 USDT for new members:

How It Works?
Make a deposit of at least 5 USDT or equivalent in another currency.

Your net losses in Casino and Live Casino from Friday to the following Thursday after your deposit are calculated. Losses in sports betting are not included in the calculation.

Your calculated 20% cashback amount up to 2000 USDT will be automatically credited to your account by 17:00 on the Friday following that week.

You can withdraw your cashback after wagering it once.

Join now and take your place in Spino’s exclusive world!

Spino offers a special cashback offer. You can get 20% cashback up to 2000 USDT on your net losses in Casino and Live Casino.

How It Works?
Make a deposit of at least 5 USDT or equivalent in another currency.

Your net losses in Casino and/or Live Casino between Friday 00:00 – Thursday 23:59 are calculated. Losses in sports betting are not included in the calculation.

Your cashback amount is automatically credited to your account by 17:00 on the following Friday.

You can withdraw your cashback after wagering it once.

After logging into your Spino account, you can access the betting lobby by clicking the ‘Betting’ option in the top left corner of the homepage. In this lobby, you can browse all betting options either through league titles or using the search bar at the bottom. After determining your bet amount, simply click the ‘Place Bet’ button.

Go to the ‘Betting’ page. On the page that opens, you can access all sports and bet types, and click on the icon you want to see details for.
In the ‘Popular’ section, you can see the most used bets and use many betting options like Goal bets, Handicap, Corner, Score, and more.

You can also click on the icon shown in the match list to see if the Cash Out feature is available.

Betting limits and winning limits may vary depending on your chosen sport or currency.

All bets have a betting volume that varies depending on the number of people betting at that time and the bet amount. If you reach the limit for a betting option, the system will notify you. If you encounter such an error, you can try again by reducing your bet amount.

Click on ‘Betting’. Select the football matches you want to bet on from the window that opens and click on ‘Open Bets’ shown at the bottom of the screen.
Click on ‘Settings’ from the window that opens. Here, select your preferred odds format from Decimal, Fractional, American in the Odds Format menu, and activate ‘Confirm all odds changes’. By doing this, you can ensure the odds format appears in your preferred way.

This type of bet tries to equalize the strength between both teams. The weaker team in the match gets a goal advantage, while the stronger team gets a negative goal handicap. Asian Handicap bets offer you 3 different options: quarter, half, and whole numbers.

To determine the result of Asian handicap bets, you need to add the match score and Asian handicap. You can understand who won by seeing which side is ahead in the resulting total.

If your selection is ahead by 0.5 or more in the total result, your bet wins. If your selection is ahead by 0.25, you get half of your net winnings.

A System bet creates sub-tickets containing different combinations of a group of matches, allowing you to win from other combinations that don’t include certain matches even if some of your matches lose. You need to select at least 3 matches to place a System bet.

To place a System bet, click on ‘Betting’ and select at least 3 matches within the same ticket to create your bet.

We cannot cancel bets that were placed by mistake. However, if the cash out option is active for the relevant bet, you can use this feature.

We recommend making sure you check your ticket before confirming your bet. You can check our related article for information on how to cash out.

What is Cash Out?

Cash out is a feature that allows you to control your tickets and bets by observing your profit or loss situation without waiting for a match to end.

You can use this feature in pre-match and live bets. You can cash out your bet by using the “Cash Out” button on tickets where this button is active in your open tickets on the ‘Betting’ page.

How to Use It?

You can use the cash out feature in pre-match and live bets.
View your open tickets on the “Betting” page.
If the “Cash Out” button is active on your ticket, you can instantly cash out your bet by clicking this button.

Note: The “Cash Out” option may not be active on every ticket; the availability of the feature may vary depending on the relevant match and bet type.

Pre-match bets related to matches (Match Result, Total Goals, First Half Result, etc.) are usually settled within 15 minutes after the match ends.

In live bets, your bet will be settled moments after the event that affects the bet result (Goal, corner, etc.) occurs. In cases requiring VAR Referee check, the end of the check will be waited for.

Long-term Winner and other Tournament Ranking Bets are evaluated based on the team’s final position/ranking in the relevant tournament/league. When official results are announced, the relevant markets will be settled.

Click on Betting History in the left menu of the betting tab. You can check your ongoing bets in the ‘Open’ tab of the window that opens.

You can access your finished bets in the ‘Settled’ tab.

If a cancelled or postponed match or event will not restart within 12 hours of its planned start time, all bets related to this event are considered void. Accordingly, the odds for the event are processed as 1.

In the event of an interrupted activity, if the activity meets the sport-specific minimum qualification conditions or if an official result is announced within 36 hours after the match, the score at the time the activity was interrupted will be considered valid. Bet types that have already been settled remain valid. For example, the first half result of a match whose second half was interrupted is subject to this rule.

All other bet types in this event are considered void and their odds are accepted as 1.00. The odds of all combination bets will be recalculated taking this situation into account.

You can combine a maximum of 20 different matches in a single bet slip.

To access live events, you need to log in to your Spino account and have a balance of at least 5₺ in your account.

If you still can’t watch live matches, please remember that in some countries, certain events are not allowed to be shown live by broadcasting organizations.

Yes, you can test our slot games with virtual money without creating an account or logging into your existing account.

To check the rules and all details of a game in Live Casino, you can click on the ‘?’ icon in the upper right corner after entering the table for the relevant game. In the window that appears, you can access detailed information about the game.

For slot games, enter the Casino page and select the game you want. To check the game rules and all details, you can click on the ‘i’ icon at the bottom. In the window that appears, you can access detailed information about the game by clicking on the green arrows or scrolling down the screen.

You can quickly check your recent games played in the casino from within the game. To do this, simply click on the Settings section in the corner of the screen within the game and access the ‘Clock symbol’ or ‘Game history’ tabs. From here, you can see the last 10 bets you played in that game and the details of these bets.

The details in this section may vary depending on the games. Some games show the symbols that came with the bet result, while in some games only information such as game name, bet amount, etc. may be displayed. You can always contact our live support units for more detailed information on this subject.

Every bet made on our site is recorded in our system. If you think there’s an error in a game you played or a technical problem occurred, you can contact our customer service by providing the following information:

Game name
Exact time/approximate time of the bet
Bet amount and your account balance after the bet.
If you received an error message or details of the problem you experienced (if possible, please provide a screenshot.)

Please remember that the above information is necessary for us to examine the problem you experienced and find a quick solution.

If your connection is lost or you exit the game, the game will continue from where it left off when you log back in.

Since each game round is recorded in the system, the game round remains valid even if you experience a connection problem. In some games, even if your connection is lost, the game concludes in the background, and if you have any winnings, they are automatically transferred to your account.

To see the results of the game round, you can check the Game Settings > Game History section of the game you played.

You can check your recent games played in Live Casino from within any game. To do this, simply click on the ‘Clock symbol’ or ‘Game history’ tab in the corner of the screen within the game.

The details in this section may vary depending on the games.

Some games show the symbols that came with the bet result, while in some games only information such as game name, bet amount, etc. can be seen.

You can always reach us through our live support page for more assistance on this matter.

If you haven’t played in our Live Casino section before, you’ll see a screen where you can set your nickname when you first enter this section. In some games, the system will automatically use the name registered in your account.

The nickname you choose will be the one you’ll use in Live Casino from now on, so we recommend keeping this in mind when determining your nickname.

In such a situation, your placed bets will remain valid. For example, if you’re playing Blackjack and can’t reconnect to the game during the time you need to make a choice, the system will automatically assume you’ve chosen ‘Stand’ and the game will continue from where it left off.

To check the game result, you can click on the ‘Game History’ or clock symbol within the Live Casino game page you’re on.

You can access all our poker games from the Live Casino section in the Casino tab and enjoy poker with renewed game options.

We do not currently offer a no-deposit bonus.
However, as a new member, you can receive 20% cashback up to 2,000 USDT.

How does it work?
Deposit at least 5 USDT or the equivalent in another currency.
Your net losses in Casino/Live Casino from Friday 00:00 to Thursday 23:59 will be calculated (Sports betting excluded).
Your 20% cashback will be credited automatically by Friday 17:00 of the following week.
You can withdraw your cashback after wagering it once.
Join now and step into the exclusive world of Spino!

There is no trial bonus, but you can get back up to 2000 USDT by receiving a 20% refund special to your new membership.

How It Works?
Make a deposit of at least 5 USDT or equivalent in another currency.

Your net Casino/Live Casino losses between Friday 00:00 – Thursday 23:59 are calculated (Sports betting is excluded).

Your 20% refund is automatically loaded by 17:00 on the following Friday.

You can withdraw your refund after playing it once.

Join now and step into Spino’s privileged world!

After logging in, click on the balance icon in the top right or Wallet from the bottom menu.
First press the ‘Deposit’ button and then select the currency you want.
You can complete your transaction by copying your deposit address or using the QR code from the screen that opens.
Make sure the network, wallet address, and amount are correct.

After logging in, click on the balance icon in the top right or Wallet from the bottom menu.
First press the ‘Withdraw’ button and then select the currency you want to withdraw.
On this screen, you can view your balance and create a withdrawal request by entering the amount in USD or crypto.
You can withdraw money using any wallet as long as you transact with supported cryptocurrencies such as BTC, ETH, USDC, USDT, SOL, BNB.

You can access the most up-to-date campaigns by visiting our social media accounts.

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